Objective
Committed to providing outstanding customer service through effective communication, professionalism, and active listening to ensure memorable interactions.
Professional Experience
Medical Secretary | Brunswick Medical Center — July 2025 to Present
- Greet patients and provide high‑quality customer service in a medical setting.
- Manage files, calls, and appointments with accuracy and confidentiality.
- Provide administrative support to the medical team.
Receptionist | Hilton Garden Inn — May 2025 to July 2025
- Welcomed guests with professionalism and courtesy.
- Handled calls, reservations, and guest inquiries efficiently.
- Ensured a smooth and pleasant stay by delivering high‑quality service.
Customer Service Agent | Access Research, Montréal — 2019
- Provided clear and courteous responses to customer inquiries, showcasing exceptional listening skills.
- Conducted precise and professional telephone surveys.
- Enhanced the customer experience by proactively addressing client needs.
Server | Restaurant Chin-Chow, Montréal — 2019
- Delivered top-tier customer service by warmly welcoming guests and ensuring their satisfaction.
- Managed cash transactions efficiently and accurately.
- Maintained a clean and organized workspace, elevating the dining experience.
School Supervisor | Saint-Henri High School, Montréal — 2017–2019
- Maintained a secure and orderly environment for students.
- Oversaw daily school activities, ensuring smooth and efficient operations.
Volunteer Experience
Volunteer | Maison Benoit Labre, Montréal — 2020–2021
- Prepared and distributed food baskets for families in need, demonstrating a strong community commitment.
- Efficiently sorted and managed food donations to maximize their use.
Homework Assistant | École Victor Rousselot, Montréal — 2017–2018
- Supported students in completing homework assignments, fostering a clear understanding of academic tasks.